zbaji Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") form a legal agreement between the company operating the zbaji platform ("zbaji", "we", or "the Company") and any person registered on or using the platform ("member" or "you").

By accessing the zbaji website, mobile application, or any of its services, you are considered to have read, understood, and accepted these Terms in full. If you do not agree with these Terms, please refrain from using the platform.

To learn more about zbaji's services, you can read the About Us page, which describes the platform's purpose and services.

These Terms apply in both Bengali and English. In case of any ambiguity, the Bengali version shall be considered authoritative.

2 Membership and Registration

To become a member of the zbaji platform, you must complete the registration process. All information provided during registration must be accurate, complete, and up to date.

2.1 Registration Eligibility

• The registrant must be at least 21 years of age.
• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• The registrant must be a real individual; registration via bots, automated software, or third parties is not permitted.
• An active mobile number and a valid email address are required to complete registration.

2.2 Accuracy of Information

If the name, date of birth, mobile number, or any other information provided during registration is found to be false or misleading, zbaji reserves the right to suspend or close the account. Any funds held in the account may also be forfeited.

2.3 Password Security

It is your responsibility to keep your account login details completely confidential. You should not share your password with anyone. If you suspect unauthorized access to your account, contact the zbaji support team immediately.

3 Age Verification

At any stage of registration or at a later point, zbaji may request official documents such as a National ID Card (NID), passport, or birth certificate for verification. If the required documents are not provided within the specified timeframe, the account will remain temporarily suspended.

If a person under 21 opens an account using false information and this is subsequently proven, all transactions on that account will be considered void and any deposited funds will not be returned.

4 Account Management

4.1 Account Suspension and Closure

zbaji reserves the right to temporarily suspend or permanently close any account for any reason, without stating a cause. However, any legitimate balance belonging to the member will be settled through the appropriate process.

4.2 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account may be marked as "inactive". In such cases, zbaji will notify the member by email or other means and provide an opportunity to reactivate the account.

4.3 Account Closure Request

If a member wishes to close their account, they can inform the zbaji support team via 24/7 live chat or email. Any remaining balance must be withdrawn before the account is closed.

5 Deposits and Withdrawals

5.1 Deposit Methods and Limits

zbaji currently supports bKash, Nagad, Rocket, and bank transfer (major banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank) for deposits. The minimum deposit amount is ৳100.

5.2 Withdrawal Methods and Limits

Withdrawals can be made via bKash, Nagad, Rocket, or bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals generally take between 30 minutes and 3 hours to process.

5.3 Verification Requirements

zbaji may verify your identity before processing a withdrawal. Withdrawals may remain on hold until the required verification documents are provided. Withdrawals from an account can only be made to a payment method registered under the same name as the account.

5.4 Third-Party Payments

Deposits or withdrawals using a payment account registered in another person's name are not permitted. If such a transaction is detected, action will be taken against the relevant account.

6 Bonuses and Promotions

zbaji offers various bonuses and promotional offers. Each offer has its own applicable terms, which are detailed on the relevant promotion page.

6.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000, and a total of ৳40,000 in bets must be placed to complete the wagering requirement.

6.2 General Bonus Terms

• To withdraw bonus funds and any associated winnings, the specified wagering requirements must be met.
• A bonus cannot be claimed more than once from the same household or the same device.
• Bonuses may have a specific expiry period; expired bonuses will be automatically cancelled.
• zbaji reserves the right to cancel any bonus at any time if irregularities or fraudulent behaviour are detected.
• Bonuses have no cash value and are not transferable.

6.3 Changes to Promotional Terms

zbaji reserves the right to change, modify, or cancel the terms, duration, or amount of any promotion without prior notice.

7 Gaming Rules

7.1 Game Operation

All games on zbaji are operated using technology from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and Spribe). Game outcomes are determined by each provider's Random Number Generator (RNG), and zbaji does not interfere with game results.

7.2 Right to Void Bets

If the outcome of a bet becomes uncertain due to a technical fault or game software issue, zbaji reserves the right to void that bet and return the relevant funds.

7.3 Live Casino Rules

When playing at a live casino table, the rules of the relevant studio apply. Following the instructions of the dealer or host is mandatory.

8 Prohibited Activities

The activities listed below are strictly prohibited on the zbaji platform. If any such activity is proven, the account will be closed immediately and the associated balance will be forfeited:

• Creating or operating multiple accounts.
• Money laundering or transactions involving illegal funds.
• Bonus abuse (arbitrage, collecting bonuses across multiple accounts, etc.).
• Attempting to influence game outcomes through fraudulent means.
• Hacking, phishing, or any other form of cyber attack.
• Using unauthorized software or bots on the zbaji system.
• Threatening, harassing, or deceiving other members.

9 Responsible Gaming

zbaji believes online gaming is a form of entertainment, and all members should play within their financial means. The Responsible Gaming guidelines explain how to set limits, take breaks, and access support.

• Use of the platform by anyone under 21 is strictly prohibited.
• Members can set deposit limits, session limits, or a temporary cooling-off period on their account at any time.
• Contact zbaji via 24/7 live chat for support with gaming-related concerns.
• zbaji does not encourage placing bets with borrowed or loaned money.

10 Data Protection

zbaji collects, stores, and processes members' personal information. To learn more about how this information is used, kept secure, and under what circumstances it may be shared with third parties, please read the Privacy Policy.

All financial transactions are secured by SSL encryption. zbaji does not ask for any member's payment card or mobile banking password through any channel.

Full details on data retention, member rights, and the process for requesting data deletion are provided in the Privacy Policy.

11 Limitation of Liability

11.1 Service Availability

zbaji aims to keep the platform available at all times, but temporary disruptions may occur due to technical maintenance, server issues, or third-party service interruptions. zbaji will not be liable for any losses arising from such disruptions.

11.2 Game Errors

If a software error causes an abnormal or incorrect payout to be displayed, that result will be considered void. zbaji is not obligated to honour any claim beyond the actual amount of the error.

11.3 External Causes

zbaji will not be held liable for service disruptions caused by natural disasters, internet infrastructure issues, or government restrictions.

12 Changes to Terms

zbaji reserves the right to change, revise, or update these Terms at any time. For significant changes, members will be notified by email or via a notice on the platform.

Continued use of the platform after any changes are made will be considered as the member's acceptance of the new Terms. It is the member's responsibility to visit this page regularly to stay up to date with the latest Terms.

If you have any questions or need clarification about the Terms, please contact zbaji via 24/7 live chat or email support. For general questions, you can also visit the FAQ section, which contains answers to the most commonly asked questions from members.

Any dispute arising from these Terms will be resolved through mutual agreement between both parties.