zbaji FAQ — From Account to Deposit
This page covers the most frequently asked questions on four topics: opening an account and logging in, cricket betting, VIP cashback, and depositing with bKash, Nagad and Rocket. Choose the section you need below.
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Member Account
On zbaji, a username must be between 6 and 16 characters and can only contain English letters and numbers. A password requires at least 8 characters, including one uppercase letter, one lowercase letter and one number. Do not share your password with anyone — keeping your account secure is your own responsibility. Check the Terms and Conditions page for full details.
No. Each member is allowed only one account on zbaji. Creating multiple accounts under the same name, or from the same device or payment method, is not allowed. Violating this rule may result in account suspension and bonus cancellation. Only people aged 21 and above can open an account.
You can generally log in to zbaji from a new device. However, for security reasons a verification step may appear the first time you log in — an OTP may be sent to your registered mobile number or email. Make sure your registered mobile number is active. Log in directly from the zbaji Login page.
Go to the zbaji login page and click the "Forgot password?" option. Enter your registered email or mobile number — a reset link or OTP will be sent there. Follow the instructions to set a new password. If you still cannot access your account, contact 24/7 live chat directly.
For account verification on zbaji, you need a clear photo of your National ID (NID) or passport, and your registered mobile number must be verified. Verification must be completed before making a withdrawal. Your name, date of birth and payment method details must match the information provided at registration. Anyone under 21 cannot take part in the verification process.
Cricket and Sports Betting
In a multi bet, several selections are combined into one bet — you only receive the full return if every selection wins. Example: three matches with decimal odds of 1.40, 1.50 and 1.60 — combined odds are 1.40 × 1.50 × 1.60 = 3.36 (rounded). A ৳100 bet returns ৳336, but if any one selection loses, the entire ৳100 is lost. Adding a multi bet in the zbaji Bet section on zbaji is straightforward.
On zbaji you can bet on BPL, IPL, T20 World Cup and Bangladesh Tigers international series. Odds vary depending on the tournament, the importance of the match and team form. Larger international matches generally have more markets and competitive odds. You can see all ongoing matches and markets on the cricket betting page.
Match Winner is the most played market on zbaji. Beyond that, Toss Winner, Top Batsman, Total Runs (Over/Under), First Wicket to Fall, Powerplay Runs and Man of the Match are all popular among players. T20 and one-day matches tend to have more markets available.
If a match is abandoned or declared a no-result, the stake for that specific match's bet is generally refunded. In a multi bet, that selection is counted at odds of 1.00 and the remaining selections are settled as normal. Settlement rules depend on the official result announcement; full details are on the Terms and Conditions page.
Decimal odds are simple to read — multiply your stake by the odds to get your total return. Example: Team A has odds of 3.00 and you bet ৳500. If you win, you receive ৳500 × 3.00 = ৳1,500 (profit ৳1,000 + stake ৳500). If you lose, ৳500 is gone. If Team B has odds of 1.80, a ৳500 bet returns ৳900 (profit ৳400). This is the most straightforward format.
Yes, zbaji's live betting feature lets you place bets in real time on ongoing cricket, football and other matches. Odds change as the match progresses, so quick decisions are needed. Any live event can be seen directly in the betting section. Bet responsibly and stay aware of responsible gaming.
VIP and Cashback
Weekly cashback on zbaji is calculated based on your net loss for that week (total losses minus total winnings). Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. This is the maximum rate for that tier. Cashback is added directly to your account.
Members in the zbaji VIP program receive regular weekly cashback, priority withdrawal processing, access to special promotions and dedicated support. Moving to a higher tier increases the cashback rate and opens up exclusive offers. The range of benefits varies by tier.
zbaji has three VIP tiers. Bronze: up to 0.3% cashback per week. Silver: up to 0.7% weekly cashback. Gold: up to 1.0% weekly cashback. Cashback applies to the net loss for that week and the rate is set by your tier.
VIP tier progression on zbaji depends on your regular gaming activity — the more active you are, the greater the chance of moving up sooner. No specific turnover threshold is published; the zbaji system automatically reviews your activity and determines your tier. You can ask about this in live chat.
At zbaji, the weekly cashback can be withdrawn after it is credited to your account, provided the specified wagering conditions are met. Cashback bonuses cannot be combined with other bonuses and are available once per week. Full details of the conditions are in the VIP section and on the Terms and Conditions page.
After registration, zbaji VIP program starts at the Bronze tier, so there is an opportunity to earn up to 0.3% cashback from the very first week. The 200% welcome bonus (up to ৳8,000) after the first deposit and VIP cashback operate separately. More information for new members is available on the zbaji casino page.
Deposit-related questions
The minimum deposit on zbaji is ৳100 — this applies to all payment methods. Whether you use bKash, Nagad, Rocket or bank transfer, the minimum amount is the same. You can also claim the welcome bonus with a ৳100 deposit. The minimum withdrawal amount is ৳1,000.
There are four deposit methods on zbaji: bKash, Nagad, Rocket and bank transfer. For bank transfers, you can send from any major Bangladeshi bank including Dutch-Bangla Bank, BRAC Bank and Islami Bank. Withdrawals can also be made using the same methods.
Log in to zbaji, go to the deposit section and select Nagad. Enter the amount you want to deposit (minimum ৳100). Send the payment from your Nagad app to the provided Nagad number. Save the transaction ID or reference number — you may need to share it with support if there is an issue. Sending to the correct number generally results in a quick credit.
zbaji does not charge any processing fee on deposits. However, mobile banking services (bKash, Nagad, Rocket) may apply their own transaction charges according to their policies — that is a matter for those providers. The full deposit amount should be credited to your zbaji account.
First, collect your transaction ID and a screenshot of the payment. Then contact zbaji's 24/7 live chat and provide the transaction ID, the amount sent and the time of transfer. The support team will verify and resolve the issue. If the correct number and method were used, the problem is generally resolved in a short time.
Yes, you can claim zbaji's 200% welcome bonus on your very first deposit — up to ৳8,000. Example: deposit ৳1,000 and receive ৳2,000 in bonus, giving a total balance of ৳3,000. However, a 20x wagering requirement applies to the bonus — meaning ৳2,000 × 20 = ৳40,000 must be wagered before the bonus can be withdrawn.
Have more questions? Contact support directly
24/7 support — speak in Bengali
If you cannot find the answer to your question on this FAQ page, zbaji's support team is always ready. Via live chat or email — both channels offer assistance in Bengali and English. Service is available seven days a week, twenty-four hours a day.
Live chat — click the chat icon at the bottom right of the page
Email: [email protected]
For deposit issues, withdrawal delays, or any account-related matters — keeping your transaction ID or screenshot handy will help get things resolved faster.