Legal Document

zbaji Privacy Policy

Your personal information matters to zbaji. This policy explains in detail what information is collected, how it is used, and what steps we take to keep your data safe.

SSL Encryption Data Secured Bengali and English Support For Ages 21+

Last Updated: January 2025 — Members will be notified if this policy changes.

This privacy policy applies to all users of the zbajicasino.cam website and its applications.

1 Introduction and Scope

zbaji (zbajicasino.cam) places the highest priority on its members' privacy. This Privacy Policy ("Policy") clearly describes what information is collected from you when you use our platform — browsing the website, opening an account, playing games, making deposits or withdrawals — how that information is used and stored, and when it may be shared with third parties.

This policy is an integral part of our Terms and Conditions. By starting to use the platform, you are considered to have given your consent to the terms described in this policy. If you disagree with any term, please refrain from using zbaji services and contact the support team before opening an account.

This policy applies only to the zbaji platform. Third-party game providers or payment processors may have their own privacy policies, for which zbaji is not responsible.

2 What Information We Collect

2.1 Information You Provide Directly

Information you provide directly during account registration and use of our services:

  • Full name and date of birth
  • Valid mobile number and email address
  • National ID or passport number (for identity verification)
  • Residential address
  • Payment account details (bKash, Nagad, Rocket, bank account number)
  • Messages and requests sent via support chat or email

2.2 Automatically Collected Information

When you use the platform, certain technical information is recorded automatically:

  • IP address and device identifier
  • Browser type and operating system
  • Page visit history and session duration
  • Information obtained from cookies and similar tracking technologies
  • Login times, betting history, and transaction details

2.3 Information Received from Third Parties

As part of the identity verification (KYC) process, zbaji may receive supplementary information from approved third-party verification services. This is necessary for fraud prevention and anti-money laundering purposes.

3 Purpose of Using Information

zbaji uses the collected information for the following purposes:

3.1 Account Management

Your information is used to create and manage your account, verify your identity, ensure secure login, and provide services such as password recovery.

3.2 Processing Financial Transactions

Your payment information is used to securely process deposits and withdrawals. Relevant information is shared with the concerned payment service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer.

3.3 Security and Protection

Technical information is used to detect unauthorized access to accounts, prevent fraud, and ensure the security of the platform.

3.4 Customer Support

To respond to your inquiries, complaints, and requests. zbaji's support team provides service in Bengali and English via 24/7 live chat and email, and these communications may be recorded.

3.5 Responsible Gaming

As part of compliance with our Responsible Gaming Policy, gaming behavior data is analyzed so that timely support can be provided if any member shows signs of harmful behavior.

3.6 Notifications and Communications

Your email or mobile number may be used to inform you about important account updates, policy changes, or new promotions. You can opt out of marketing messages at any time.

4 Information Sharing and Disclosure

zbaji does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the specific circumstances listed below:

4.1 Service Providers

Information is shared with payment processors, identity verification companies, game software providers, and IT infrastructure service providers — only the information necessary for them to carry out their specific responsibilities. These providers are contractually bound to keep the information confidential and to use it only for the designated purpose.

4.2 Legal Obligations

zbaji will be obliged to disclose information if required to do so under the laws of Bangladesh or a relevant jurisdiction, by court order, or on the basis of a legitimate demand from an authority. In such cases, every effort will be made to notify you in advance where possible.

4.3 Fraud and Abuse Prevention

In cases of money laundering, terrorism financing, or serious fraud, information may be shared with the relevant investigative authorities.

For any purpose not mentioned above, zbaji will obtain your explicit consent before using your information.

5 Data Security Measures

zbaji applies industry-standard technical and administrative measures to protect your information:

  • SSL/TLS Encryption: Every connection between the platform and the user is encrypted.
  • Data Encryption: Stored sensitive information is kept in encrypted form.
  • Access Controls: Only authorized staff can access specific information.
  • Security Audits: System security is reviewed on a regular basis.
  • Two-Factor Authentication: OTP-based verification is available for members' accounts.

While zbaji strives to maintain the highest level of security, transmitting information over the internet is not entirely risk-free. If you suspect a security breach, notify the support team immediately.

6 Cookies and Tracking Technologies

The zbaji website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

  • Essential Cookies: Required for maintaining login sessions and security — these cannot be disabled.
  • Functionality Cookies: For remembering your language preference and session settings.
  • Analytics Cookies: For understanding how the platform is used, which helps improve our services.

6.2 Cookie Controls

You can delete or block cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7 Data Retention Period

zbaji retains your information for as long as it is necessary for the relevant purpose:

  • Account information is retained for as long as the account remains active.
  • Transaction records are kept for the period required by financial and legal obligations.
  • Support communication records are retained for a limited period to maintain service quality.
  • When an account is closed, information is deleted or anonymized after the applicable legal retention period has elapsed.

Information related to responsible gaming or fraud investigations may be retained beyond the standard period if necessary.

8 Your Rights

As a member of the zbaji platform, you have the following rights regarding your own information:

8.1 Right of Access

You may request to know what information is stored about you. This request can be made through the support team.

8.2 Right to Rectification

If the information stored about you is incorrect, you may request that it be corrected. This can be done through account settings or the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required by law or regulation to be retained.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. In that case, zbaji will no longer send marketing communications.

8.5 Right to Data Portability

In certain cases, you may request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact zbaji's support team. We will endeavor to respond within 30 business days.

9 Protection of Minors

zbaji's services are for persons aged 21 and above only. zbaji does not collect personal information from minors. Age is verified during account registration, and identity verification is used to prevent access by minors.

If you learn that someone under the age of 21 is using a zbaji account, notify the support team immediately. Such accounts will be closed and the related information will be deleted.

10 Policy Changes

zbaji may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, a notification will be sent to the registered email or mobile number.

Continuing to use the platform after a policy change will be taken to mean that you agree to the new policy. We recommend reading this page regularly. To learn more about us, visit the About zbaji page.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, contact zbaji through the following:

We take your complaints seriously and will try to resolve them as quickly as possible. For privacy-related support as well as general questions, you can also visit our Frequently Asked Questions (FAQ) section.